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What to do if you suspect unauthorized account access?

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If you suspect someone has accessed your account without authorization, we recommend that you change your password immediately. Furthermore, you will receive an email notification if we detect any suspicious access attempts on your account.

 

Did you lose access to your account? Click the 'Forgot my password' button on the login page and follow the instructions.

 

If you still cannot log in after following these steps, please do not hesitate to contact our Support team for assistance.

 

We also recommend that you enable 2FA (Two-Factor Authentication), as this will provide your account with more robust security.

 

To enable it, please navigate to: Account Settings  -  Security - 2FA. You will then be redirected to the credential manager to complete the setup.

 

If you have any further questions, remember you can always contact Support.


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